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We serve customers internationally. This page explains where your order comes from, how long it takes and what delivery costs. Availability is checked for the specific product, destination and delivery service at checkout.
One order can contain several shipments from different partners. Each shipment can have its own shipping method, price, preparation time and tracking number. You see the combined shipping charge at checkout, after the required delivery methods are selected.
The final delivery cost, taxes and total are always shown at checkout before you pay. Your destination decides the prices, currency and delivery options you see.
Any import charges payable by you are disclosed before purchase where they apply. A product expressly sold with duties paid keeps that promise. Contact us if a carrier asks you for a charge that does not match your order confirmation.
You receive an order update by email as each shipment is prepared and dispatched, with tracking where the carrier provides it. You can also check your order at any time on our Track your order page.
Estimates shown with a delivery method are estimates, unless a guaranteed date is clearly stated. Production time for printed products and customs processing can affect when your order arrives.
Please contact us promptly if your address is wrong or changes. We will try to help, but we cannot always change an order that has already been dispatched. If an item is missing, delayed or damaged, contact us rather than the carrier or the print partner; we remain your contact for the order. For damaged or incorrect items see Returns and refunds.
Email support@cookwarriors.com with your order reference.