Returns and refunds

This page explains how to return a CookWarriors™ order or get a refund. It applies together with our Terms & Conditions and does not affect your statutory rights.

At a glance

• Cookware (frying pans, handles, parts and gift sets shipped from the United Arab Emirates): we offer a voluntary return window of 14 days after you receive the item. The item must be new and unused, in its original packaging. You pay the return shipping.
• Printed apparel and books (made to order for you): we accept a return only if the item is damaged, faulty or not what you ordered. We pay the return cost in that case.
• Refunds go back to the original payment method within 14 days after we receive your return. We do not charge a refund processing fee.

How to start a return

1. Email support@cookwarriors.com with your name, your order reference and the items concerned.
2. For a damaged, faulty or incorrect item, add a short description and, when useful, photos.
3. We reply with the return instructions and the correct address. Please do not send items to our registered office or to a printing partner without checking the return destination first.

Damaged, faulty or incorrect items

If an item arrives damaged, does not work as described or is not what you ordered, contact us promptly with details and photos. We provide the remedy required by applicable law, which can be a repair, a replacement, a price reduction or a refund. A short notification request does not replace or shorten a statutory warranty or claims period.

Cancelling before shipment

Contact us as soon as possible if you want to cancel before your order ships. Printed items can enter production quickly, so cancelling a printed item may no longer be possible once production has started. This does not remove any statutory withdrawal, defect or refund rights you have.

Your statutory rights

Where EU consumer withdrawal rights apply, you can notify us within 14 days of receiving your goods that you wish to withdraw, then return them within the legally required period. Statutory exceptions can apply to genuinely personalized goods; standard print-on-demand goods are not excluded merely because they are printed after purchase. Customers elsewhere keep the cancellation and return rights provided by applicable local law. The voluntary cookware window above is in addition to, and never replaces, those rights.

For products other than cookware, a change-of-mind request outside your statutory rights is considered at our discretion; no extra voluntary return window is promised.

Contact

CookWarriors™ is operated by VORVN Limited, Flat/RM 11, Block C, 13/F, Wong King Industrial Building, 192–198 Choi Hung Road, San Po Kong, Wong Tai Sin District, Kowloon, Hong Kong. For returns, orders or complaints, email support@cookwarriors.com and include your order reference.